Expert examination of defective goods
Establishing the presence of a defect, its nature and cause, the product's condition, completeness, markings, packaging and conformity with the stated specifications.
from RUB 25,000
Product examination services for returns
Expert examination of defective goods for consumers and businesses: causes of defects, warranty refusals, quality checks, marketplaces and report reviews.
Expert product examination for consumers
Independent product examination when a return, replacement, repair or warranty claim is refused, or in a dispute with the seller over the cause of a defect.
from RUB 25,000
Expert product examination for businesses
A quality check of returned goods for a seller, importer, manufacturer or online shop: defects, condition, signs of use, completeness and packaging.
from 30 000 ₽
Product quality check
An initial product check: the presence of a defect, operation, appearance, completeness, packaging, markings and accompanying documents.
from RUB 15,000
Dispute over the cause of a product defect
Examining the causes of a defect: manufacturing defect, damage from use, mechanical impact, signs of repair, opening, liquid damage or failure to follow instructions.
from 30 000 ₽
Warranty refusal: independent examination
Checking whether a warranty refusal is justified: the presence of a defect, signs of improper use, mechanical damage, signs of opening, repairs or the effects of external factors.
from RUB 25,000
Review of a seller's examination report
Reviewing a seller's, service centre's or expert's report: completeness of the examination, justification of conclusions, description of defects, causal links and source data.
from RUB 25,000
Expert examination of a marketplace purchase
Examining a product purchased on a marketplace: defects, completeness, packaging, markings, signs of use and discrepancies with the product listing and description.
from RUB 25,000
Expert examination of electronics and household appliances
Inspection of electronics and household appliances within the expert's competence in product examination: appearance, completeness, markings, signs of use, damage, repairs and discrepancies with the description.
from 30 000 ₽
Expert examination of furniture, footwear and clothing
Examination of non-food goods: furniture, footwear, clothing, bags, accessories, textiles, household items and construction products.
from RUB 25,000
Specialist opinion on product returns
Preparation of a specialist opinion on the presence of a defect, its cause, the product's condition, completeness, markings and questions for an expert examination.
from RUB 35,000
Questions for a product expert
Formulating questions on the defect, its cause, quality, completeness, signs of use, conformity with the description and the warranty dispute.
from RUB 10,000
Inquiry
Send product photographs, documents and a description of the defect
You can send a receipt, order, product listing, warranty certificate, claim, seller's refusal, service centre report, and photographs of the packaging, markings, defect and signs of use.
- for a consumer — establish the presence of a defect and its cause;
- for a business — examine returned goods and assess its position on a claim;
- quality checks, specialist opinions and report reviews;
- marketplaces, shops and service centres.