What is included
Examining a product purchased on a marketplace: defects, completeness, packaging, markings, signs of use and discrepancies with the product listing and description.
The examination uses the submitted product, photographs, packaging, markings, purchase documents, claim, seller's response, service centre report and correspondence.
What is checked
- the presence of the reported defect;
- the nature and location of the defect;
- the likely cause of the defect;
- signs of use, a fall, liquid damage, opening, repairs or overheating;
- completeness, packaging, markings and documents;
- conformity with the description, product listing and stated specifications;
- whether the seller's or service centre's conclusions are justified.
What to provide
- the product and packaging;
- a receipt, order, delivery note or contract;
- instructions, warranty certificate and product passport;
- photographs and video of the defect;
- the claim, seller's refusal and service centre report;
- correspondence with the shop, marketplace or buyer.
Pricing
from RUB 25,000. The final price depends on the product type, complexity of the defect, need for a site visit, volume of documents, number of questions and format of the final report.