1. Description
Specify the product, defect, purchase date, warranty status, actions taken by the parties and the required result.
2. Agreement
The questions, need for inspection and testing, product transfer, time frame and price are determined.
3. Examination
The specialist inspects the available object, compares the documents, and records the methods and limitations.
4. Deliverable
The agreed document is issued electronically or on paper; the product is returned under the established procedure.