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Expert product examination for consumers

Independent product examination when a return, replacement, repair or warranty claim is refused, or in a dispute with the seller over the cause of a defect.

What is included

Independent product examination when a return, replacement, repair or warranty claim is refused, or in a dispute with the seller over the cause of a defect.

The examination uses the submitted product, photographs, packaging, markings, purchase documents, claim, seller's response, service centre report and correspondence.

What is checked

the presence of the reported defect;
the nature and location of the defect;
the likely cause of the defect;
signs of use, a fall, liquid damage, opening, repairs or overheating;
completeness, packaging, markings and documents;
conformity with the description, product listing and stated specifications;
whether the seller's or service centre's conclusions are justified.

What to provide

the product and packaging;
a receipt, order, delivery note or contract;
instructions, warranty certificate and product passport;
photographs and video of the defect;
the claim, seller's refusal and service centre report;
correspondence with the shop, marketplace or buyer.

Pricing

from RUB 25,000. The final price depends on the product type, complexity of the defect, need for a site visit, volume of documents, number of questions and format of the final report.

Inquiry

Send product photographs, documents and a description of the defect

You can send a receipt, order, product listing, warranty certificate, claim, seller's refusal, service centre report, and photographs of the packaging, markings, defect and signs of use.

for a consumer — establish the presence of a defect and its cause;
for a business — examine returned goods and assess its position on a claim;
quality checks, specialist opinions and report reviews;
marketplaces, shops and service centres.

Task You are contacting us as Your name Contact phone number or email * Product Briefly describe the defect and dispute * Attach photographs, receipt, claim, refusal or report

Up to 10 files of 10 MB each, with a total limit of 15 MB. Keep photographs of the defect and purchase documents; arrange transfer of the product itself separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

Leave blank

Before inspection, it is advisable to keep the product, packaging, markings, receipt, instructions, correspondence and the seller's record or refusal.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.