Product examination prices
Indicative prices. The exact cost is determined after reviewing the photographs, documents, product type, nature of the defect and list of questions.
| Preliminary assessment of photographs and documents | from 5 000 ₽ |
| Expert examination of defective goods | from RUB 25,000 |
| Expert product examination for consumers | from RUB 25,000 |
| Expert product examination for businesses | from 30 000 ₽ |
| Product quality check | from RUB 15,000 |
| Dispute over the cause of a product defect | from 30 000 ₽ |
| Warranty refusal: independent examination | from RUB 25,000 |
| Review of a seller's examination report | from RUB 25,000 |
| Expert examination of a marketplace purchase | from RUB 25,000 |
| Expert examination of electronics and household appliances | from 30 000 ₽ |
| Expert examination of furniture, footwear and clothing | from RUB 25,000 |
| Specialist opinion on product returns | from RUB 35,000 |
| Questions for a product expert | from RUB 10,000 |
| On-site inspection of a large product | quoted individually |
| Specialist participation in a court hearing | from RUB 25,000 |
Important: the cost depends on the product type, volume of documents, complexity of the defect, need for laboratory examinations and format of the final report.
Inquiry
Send product photographs, documents and a description of the defect
You can send a receipt, order, product listing, warranty certificate, claim, seller's refusal, service centre report, and photographs of the packaging, markings, defect and signs of use.
- for a consumer — establish the presence of a defect and its cause;
- for a business — examine returned goods and assess its position on a claim;
- quality checks, specialist opinions and report reviews;
- marketplaces, shops and service centres.