What is included
A quality check of returned goods for a seller, importer, manufacturer or online shop: defects, condition, signs of use, completeness and packaging.
The examination uses the submitted product, photographs, packaging, markings, purchase documents, claim, seller's response, service centre report and correspondence.
What is checked
- the presence of the reported defect;
- the nature and location of the defect;
- the likely cause of the defect;
- signs of use, a fall, liquid damage, opening, repairs or overheating;
- completeness, packaging, markings and documents;
- conformity with the description, product listing and stated specifications;
- whether the seller's or service centre's conclusions are justified.
What to provide
- the product and packaging;
- a receipt, order, delivery note or contract;
- instructions, warranty certificate and product passport;
- photographs and video of the defect;
- the claim, seller's refusal and service centre report;
- correspondence with the shop, marketplace or buyer.
Pricing
from 30 000 ₽. The final price depends on the product type, complexity of the defect, need for a site visit, volume of documents, number of questions and format of the final report.