Product
Preserve the original condition, completeness, markings, packaging and repair information.
Purchase
Prepare the receipt, order, product listing, warranty terms and instructions, where available.
Dispute
Attach the claim, the seller's response, the quality check record and any existing report.
Photographs and video
Record the overall appearance, markings and how the defect manifests itself without changing the product's condition.
Submission
The form accepts up to ten files of 10 MB each, with a total limit of 15 MB; the physical product is transferred separately by agreement.