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Expert examination of electronics and household appliances

Inspection of electronics and household appliances within the expert's competence in product examination: appearance, completeness, markings, signs of use, damage, repairs and discrepancies with the description.

What is included

The examination uses the submitted product, photographs, packaging, markings, purchase documents, claim, seller's response, service centre report and correspondence.

What is checked

the presence of the reported defect;
the nature and location of the defect;
the likely cause of the defect;
signs of use, a fall, liquid damage, opening, repairs or overheating;
completeness, packaging, markings and documents;
conformity with the description, product listing and stated specifications;
whether the seller's or service centre's conclusions are justified.

What to provide

the product and packaging;
a receipt, order, delivery note or contract;
instructions, warranty certificate and product passport;
photographs and video of the defect;
the claim, seller's refusal and service centre report;
correspondence with the shop, marketplace or buyer.

Pricing

from 30 000 ₽. The final price depends on the product type, complexity of the defect, need for a site visit, volume of documents, number of questions and format of the final report.

Inquiry

Send product photographs, documents and a description of the defect

You can send a receipt, order, product listing, warranty certificate, claim, seller's refusal, service centre report, and photographs of the packaging, markings, defect and signs of use.

for a consumer — establish the presence of a defect and its cause;
for a business — examine returned goods and assess its position on a claim;
quality checks, specialist opinions and report reviews;
marketplaces, shops and service centres.

Task You are contacting us as Your name Contact phone number or email * Product Briefly describe the defect and dispute * Attach photographs, receipt, claim, refusal or report

Up to 10 files of 10 MB each, with a total limit of 15 MB. Keep photographs of the defect and purchase documents; arrange transfer of the product itself separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

Leave blank

Before inspection, it is advisable to keep the product, packaging, markings, receipt, instructions, correspondence and the seller's record or refusal.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.