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Consumers and businesses: who an examination helps

How an examination helps a buyer establish a defect and a business check its cause and the condition of returned goods.

Two sides of a dispute

An examination helps a consumer confirm a defect and its possible manufacturing origin. It helps a business check returned goods, their condition, completeness, signs of use and whether the buyer's claim is justified.

Inquiry

Send product photographs, documents and a description of the defect

You can send a receipt, order, product listing, warranty certificate, claim, seller's refusal, service centre report, and photographs of the packaging, markings, defect and signs of use.

for a consumer — establish the presence of a defect and its cause;
for a business — examine returned goods and assess its position on a claim;
quality checks, specialist opinions and report reviews;
marketplaces, shops and service centres.

Task You are contacting us as Your name Contact phone number or email * Product Briefly describe the defect and dispute * Attach photographs, receipt, claim, refusal or report

Up to 10 files of 10 MB each, with a total limit of 15 MB. Keep photographs of the defect and purchase documents; arrange transfer of the product itself separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

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Before inspection, it is advisable to keep the product, packaging, markings, receipt, instructions, correspondence and the seller's record or refusal.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.