What needs to be clarified
The task is to compare the particular item’s condition at different stages and identify changes supported by the available records.
Materials to prepare
- Handover, acceptance and work records
- Photographs of the item and accessories before handover and after return
- Documents showing the model, serial number and original complaint
What to compare
- Check whether all materials refer to the same item.
- Separate the original defect from signs noticed later.
- Compare condition descriptions with photographs and recorded operations.
Possible outcome of the analysis
The analysis may produce a list of supported changes, disputed circumstances and questions for examination of the product.
Limits of the conclusions
Different descriptions do not automatically establish when damage occurred or who caused it; entitlement to a refund is a separate legal question.